Last Updated: 7 December 2025
This Refund & Cancellation Policy explains how refunds, cancellations, and service adjustments
are handled when using Digital Essence Mobile.
Digital Essence Mobile operates as a reseller and service facilitator. Services offered through this website may be provided by third-party partners. Refund eligibility may therefore depend on the applicable third-party provider’s policies.
Refunds for the Vivideo service are possible. To request a refund, please contact Vivideo support directly through one of the channels listed in Section 9 below, and our support team will assist you with your request.
Cancellation requests must be submitted before service activation or fulfillment. Once a service has been initiated, processed, or delivered, cancellation may no longer be possible.
Where services are delivered by third-party providers, their refund and cancellation terms may apply. Digital Essence Mobile does not control third-party refund decisions but will assist in facilitating communication where possible.
If a service fails to activate or is delivered incorrectly due to a verified technical issue, we will review the case and may offer a correction, replacement, or refund where applicable.
Approved refunds, if applicable, will be processed within a reasonable timeframe depending on payment method and third-party processing systems.
Refunds will not be issued for misuse of services, incorrect information provided by the user, or failure to review service details prior to confirmation.
We reserve the right to update this Refund & Cancellation Policy at any time. Updates will be reflected on this page with a revised date.
For refund or cancellation inquiries regarding the Vivideo service, please contact Vivideo
support directly through one of the following channels:
Email: support@vivideo-app.com
Phone: 579 771 282 (Monday through Friday, 10:00 AM – 2:00 PM)
Online chat: https://support.vivideo-app.com/